Effective Date: 01 Nov, 2023
Modifying or Cancelling Your Order
We understand that plans can change. If you need to modify or cancel your order, please get in touch with us within 24 hours of your purchase. We're here to assist you. However, please be aware that we process orders swiftly to ensure timely delivery. Once this 24-hour window closes, items move into production and, unfortunately, can no longer be altered or cancelled.
Replacements Due to Damages or Errors
Our commitment to the quality of our products and your satisfaction is unwavering. If you receive a damaged item or an incorrect product, please inform us within 72 hours of delivery through email or live chat. To help us assist you better, kindly provide clear images of the received products in your communication.
We are dedicated to promptly arranging a free replacement for any items that don't meet your expectations due to damages or inaccuracies. Quick and clear communication is vital for efficient resolution. Rest assured, our customer support team is here to address your concerns promptly, ensuring your satisfaction remains our utmost priority.
Please Note:
ā¢ Refunds: We do not offer refunds for the damaged or incorrect products. In such cases, we will promptly provide a replacement at no additional cost to you.
Thank you for choosing Engrave Art Creations. Your trust means the world to us, and we are committed to providing you with a seamless shopping experience. Should you have any further questions or concerns about our refund policy, please feel free to reach out to us. We're here to help.
